Press release on orange money’s attitude vis-à-vis the CRM.
PRESS RELEASE ON ORANGE MONEY’S ATTITUDE VIS-À-VIS THE CRM.
Following my press release of 21 March 2025 on the refusal of Orange Money Cameroon to produce an Orange Money mobile account for the CRM and the wave of indignation that followed within public opinion, the company Orange Money validated, within a few hours, the application to open an account for the CRM initiated in December 2024, produced the relevant chip and hastily handed over the said chip and its merchant code to the Acting National Treasurer of the CRM, who had been following this case from the beginning. In the course of this marathon, which, as it turned out, was intended to conceal Orange Money’s fraud and not to appease an aggrieved customer, Orange Money took and circulated images of one of its agents handing over the merchant code in an outfit that would not enhance the company’s image, and which our National Treasurer was far from suspecting was being dishonestly exploited for commercial purposes.
We would like to inform the public that it remains a mystery why the CRM has had to wait an abnormally long time to obtain an Orange Money account, despite numerous reminders and a letter sent to the Director General of Orange Money on 27 February 2025, which has remained unanswered to date.
This mixture of bad faith, condescension and cynicism is a clear indication of Orange Money’s attitude since the beginning of this procedure.
I would remind you that the opening of an account by a financial institution for the benefit of any Cameroonian who requests it and produces all the documents required in this regard, as is the case with the CRM in this instance, is a right and not a favour. None of these institutions can arrogate to itself the power to discriminate, scorn and choose who is entitled to an account and who is not.
I would stress that a banal explanation accompanied by an apology, as any decent company would have done spontaneously to a customer whose rights had been violated, would have sufficed. But Orange Money is far too big in Cameroon to reduce itself to this elementary requirement, which is simply good business practice for companies that respect their customers and do not interfere in the political life of their host countries.
In the clarification phase that is now beginning, the CRM is exercising patience and is waiting for explanations to be provided within a reasonable period of time as to why this morally vexatious and professionally prejudicial behaviour on the part of Orange Money has occurred.
Yaoundé, 24 March 2025.
Maurice KAMTO
Candidate of the CRM and the PAC in the forthcoming presidential election.